The selected dealerships achieved the highest level of customer experience recognition in the program's five core areas: People, Facility, Processes, Customer Performance Metrics and Training Certification.



Facility Certification - Facility provides a clean, comfortable environment for customers

Performance Measures - Dealership has achieved highest levels of customer-oriented sales and service goals

Training Certification - Employees have received the highest level of required FCA-certified training     

Employee Surveys - Completed to promote the voice of your employees and a customer-driven culture     

Process Validation - Certified sales and service processes that support excellence in customer handling


Lithia Chrysler Dodge Jeep Ram of Portland

633 NE 12th Ave
Directions Portland, OR 97232-2720

  • Sales: (844) 443-9133
  • Service: 844-775-5842
  • Parts: 844-704-8422


  • Monday 09:30AM - 06:30PM
  • Tuesday 09:30AM - 06:30PM
  • Wednesday 09:30AM - 06:30PM
  • Thursday 09:30AM - 06:30PM
  • Friday 09:30AM - 06:30PM
  • Saturday 09:30AM - 06:30PM
  • Sunday 10:15AM - 05:45PM